Refund policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return, for any reason. This applies to all orders, including orders shipped within the European Union.

Condition of items
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. Please keep your order confirmation as proof of purchase.

How to start a return
Email us at support@valetoshop.com with your order number. We will reply with the return address and instructions. If your return is accepted, we will send you a prepaid return shipping label, so returns are free of charge for you. Please do not send items back before contacting us, as packages sent without prior approval cannot be accepted.

Damaged or incorrect items
Please inspect your order when it arrives and contact us immediately at support@valetoshop.com if the item is defective, damaged, or not what you ordered, so that we can make it right.

Exceptions
Gift cards cannot be returned.

Exchanges
The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund is issued to your original payment method within 5–7 business days. Please note that your bank or card provider may need additional time to post the refund. If more than 10 business days have passed since we approved your return, please contact us at support@valetoshop.com.

Your statutory rights
Your statutory consumer rights, including the right of withdrawal under EU law, remain unaffected by this policy.