Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible at support@valetoshop.com. Once the order has been shipped, we are unable to make changes.
Shipping
How long does delivery take?
We typically deliver within 5–10 business days, depending on your location.
Do you offer free shipping?
Yes — free shipping on all orders over €80.
Do you ship internationally?
Yes, we ship across Europe and internationally. Shipping costs and times may vary by country.
Returns & Exchanges
What is your return policy?
We offer free returns within 30 days of receiving your order. The item must be unused and in its original condition.
How do I start a return?
Simply contact us at support@valetoshop.com with your order number and we will guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
Products
What materials are your bags made of?
Our bags are made from genuine leather and high-quality PU. Each product page specifies the exact material used.
How do I care for my bag?
Visit our Care Guide page for detailed instructions on how to keep your Valéto bag looking its best.
Are your bags true to the photos?
We do our best to represent our products as accurately as possible. Colors may vary slightly depending on your screen settings.
Contact
How can I reach you?
You can contact us at support@valetoshop.com or through our contact form. We aim to respond within 24–48 hours.